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Thursday, June 1, 2023

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Ombudsman turns attention over a possible JetBlue license ban

The head of the Ombudsman’s Office, Pablo Ulloa, referred to the recommendation of the president of the Chamber of Deputies, Alfredo Pacheco, to the government to cancel the license of the airline JetBlue to operate in the country.

Taking into account that the congressman’s request was motivated by the constant complaints of delays and abuses from Dominican passengers, Ulloa recognized that there is a failure in the service of that company that must be evaluated or sanctioned.

“In the case of JetBlue, they have dropped a lot in the quality of their service, I think that is due to the overcrowding of flights, in that sense, we as a State have to evaluate that licensing,” said the public servant.

He also added that on previous occasions they have received other claims and have contacted the Dominican Institute of Civil Aviation (IDAC) to find a way to intervene to correct the situation.

“The IDAC protocols must be reviewed, so that we can assess the reality of the permit they have and at the same time put them (the company) in check,” he said.

In recent months, hundreds of complaints and reports of failures within the operation and service scope offered by JetBlue to Dominican passengers.

The most recent case is that of the journalist and member of the International Olympic Committee (IOC), Luisín Mejía, who experienced a bitter moment on Monday night when his flight with this company was delayed for more than five hours without justification.

While Pacheco recounted his inconvenience with the airline during a commercial flight to Puerto Rico, last Saturday, and how he observed that they only committed abuses against Dominicans, for which he asked the Dominican Government to cancel his license.


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